A practical system for tracking mold and air-quality lab results from cassette to client report, without losing jobs in the gap between submission and results.
Lab results are where the most jobs go to die. The sample gets dropped off at the lab. The tech moves to the next job. Three days later the results land in someone's inbox, get filed somewhere, and the customer never hears back. Two weeks pass. The customer hires someone else.
The 4-step system we run
1. Log every cassette at sample time
Every cassette gets its serial ID logged in the inspection, with the sample type (indoor air, outdoor reference, surface) and the room or area. Not later. Not "I'll do it tonight." At the truck.
2. Submit with a single record per lab
Each lab submission is one record with chain-of-custody details, all cassettes, and the submission date. The job auto-advances from "Inspection" to "Awaiting Lab".
3. Trigger notifications on result receipt
When the lab uploads results, the customer gets an SMS and email automatically. The job advances to "Report". Nobody has to remember to send the email.
4. Attach the lab report to the job permanently
Six months later when the adjuster calls, you can pull up the cassette IDs, the chain of custody, and the lab PDF in three clicks.
If you're tracking lab results in a notebook or a spreadsheet today, this is the single highest-ROI thing you can fix this quarter. See our lab tracking module.
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