For water damage restoration companies
Water Damage Restoration Software for Mitigation Contractors
Emergency intake, field photos, job documentation, proposals and customer communication on one job record, from the 2 a.m. call through closeout.
Intake, field documentation, proposals and reporting for mitigation contractors — on one job record.
Why generic CRMs break
What water damage restoration crews actually deal with
Three problems we hear in every conversation with a restoration owner — and what fixing them looks like.
Job documentation lives in five places
Photos on a phone, notes in a text thread, the proposal in an email draft. A water loss needs all of that on one job record, not scattered across apps.
Details get written down twice
A tech notes something on site, then retypes it into a report at the shop. Half the time the second version is the only one anybody can find.
Customers want documentation, fast
Photos, observations, and a clear scope of work — organized on the job, ready to send, not stitched together from text threads.
Built for the work
Features that matter for water damage restoration
The capabilities most restoration owners ask about first.
Field photo and documentation
Room-by-room photos and job documentation captured on the phone, attached to the job and the affected area.
Field inspection workflow
Record property and loss details, affected rooms, and environmental observations from a phone at the property, where supported.
Proposals built from your templates
Build a priced scope from your own line items and send it for a secure electronic signature while the job is still warm.
Scheduling with calendar handoff
Assign the on-call tech and hand the appointment off to Google Calendar so nothing falls off the schedule.
The workflow
A typical water damage restoration job, end to end
Every stage tracked. Every document linked. Nothing falls through.
- 1
New lead and intake
Call, referral or web form captured with loss type, water source, property details and referral source, so nothing is re-asked on arrival.
- 2
Emergency response scheduling
Assign the on-call tech and confirm the appointment, with a handoff to Google Calendar.
- 3
Job setup
Customer and property record created, so a repeat call opens with prior job history already there.
- 4
Field documentation
Room-by-room photos and observations attached to the job and the affected areas as the tech works.
- 5
Job files
Photos, documents and notes stay attached to the job record instead of a folder on someone's phone.
- 6
Team coordination
Assignments and stage changes visible to the whole crew, with customer communication tracked on the job record.
- 7
Customer documents
Work authorization and scope documents sent and stored on the job instead of a text thread.
- 8
Proposals
Priced scope built from your own templates, attached to the job and sent for secure electronic signature.
- 9
Reporting
Editable, branded customer-facing documentation assembled from the photos and observations already captured.
- 10
Job closeout
The full documentation package, proposal, and signed agreement kept on the job record.
In practice
Running water damage restoration work day to day
What a water mitigation job needs from software today
A water loss starts with an emergency response, then runs through days of return visits. Restoration Workflow keeps the customer record, the field photos, the job documentation, the proposal and the customer communication together on one job from the first call through closeout.
Where mitigation crosses into mold
Plenty of Cat 2 and Cat 3 losses turn into a mold conversation once things open up. When that happens the job doesn't need to move to a different system: sampling, lab tracking and mold reporting are already there, so the water record and the mold record stay on the same property and the same customer.
Visibility across every active job
Running several mitigation jobs at once means several jobs at different stages. Pipeline visibility shows which jobs are moving, which are stalled, and which are ready for closeout — and pipeline financial visibility shows what's owed and what's been paid.
Coming soon
Deeper Water-Damage Documentation — Roadmap
- Equipment (air mover / dehumidifier) asset tracking on the job
- Advanced moisture mapping on a floor plan
- Deeper daily drying documentation and drying logs
- Drying trend visualization over the life of the job
- Carrier-ready drying summaries
Not available yet — planned for a future release.
Common questions
Water FAQ
What is water damage restoration software?
It's a system that runs a water loss from the emergency call through closeout: intake, scheduling, field photos and documentation, proposals, customer communication, and reporting. It keeps everything on one job record instead of a phone, a text thread and an email draft.
Does it track daily drying logs and moisture mapping?
Not in depth yet. Basic environmental observations can be recorded during field documentation, but detailed daily drying logs, psychrometrics and moisture mapping are on the roadmap.
Does it produce carrier-ready documentation?
You can put together editable, branded customer-facing reports from your photos and documentation. Carrier-specific drying summaries and Xactimate-style workflows are not live today.
What about emergency dispatch?
Mobile-first intake means your on-call tech can log a job from the truck on the way to the loss, and scheduling hands off to Google Calendar.
What if a water job turns into mold remediation?
Sampling, lab tracking and mold reporting are part of the same system, so the job continues on the same customer and property record instead of starting over somewhere else.
Built for water damage restoration. Priced for one truck or twenty.
$69/month organization plan. A one-month business pilot is available after company onboarding.
Also built for